The right of withdrawal is provided for by current legislation and is provided for the purchase of items online

The Consumer has the possibility to return the goods within 7 days and will be RIGHT TO A VOUCHER WITHOUT TIME LIMIT to spend in our ufficial e-commerce.

To exercise the right of withdrawal, it is necessary that:

-the customer expresses the will to exercise the right of withdrawal;
-the purchased goods are intact and returned in their original packaging;
-the product is returned within the times and in the manner described above.

The delivery costs are charged to the customer.
Once the goods arrive at our warehouse, they will be examined to check for any damage not caused by transport. After checking the integrity of the goods, we will communicate the voucher.

The voucher concerns the price of the product excluding shipping costs incurred by the customer.

Ninalilou is not responsible in any way in case of damage or theft / loss of products returned by uninsured shipments.

For CUSTOM-MADE- CUSTOMIZED goods or if the website says AVAILABLE IN TOT DAYS (therefore products produced at the time of the order), the change is not made as it is considered among the MADE TO MEASURE products.

Flair S.p.a – Via Alliaria, 2 – “La Ciarulla” artisan area – 47899 Serravalle (R.S.M.)

If the right of withdrawal has been correctly exercised, the return of the goods must take place at the latest within 30 days from the date of receipt of the goods.

The costs of returning the products are charged to the customer and the shipping is under the full responsibility of the customer. In case of damage to the goods during transport, Flair Spa will notify the customer of the incident (within 5 working days from receipt of the goods), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the good (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal. Flair S.p.a is not responsible in any way for damage or theft and / or loss of goods returned by uninsured shipments.