For orders received after December 20, delivery by Christmas will not be guaranteed.
The following text (“sales conditions”) governs the terms and conditions of sale of products marketed by Ninalilou (the ” Products “). All contracts for the sale of products by Ninalilou to third parties (the ” Customer “) are governed by these Terms and Conditions, which form an integral and essential part of any proposal, order and order confirmation of purchase of the products. The terms of sale applicable to the order are those in force on the date of the order.
Any change affecting operations or terms of payment may be granted an exemption to the Terms and Conditions will be effective only if Ninalilou have accepted that condition in writing.
The General Conditions shall apply to all customers , except for certain provisions applicable only to the Customer Consumer ( for ” Customer Consumer ” means a natural person that purchases the products for purposes unrelated to any business or professional activity) , it is assumed that is not ” customer Consumer ” that sends the customer a proposed purchase by entering their VAT registration area on the personal data of the customer .
Ninalilou may change at any time and without notice , the content of the General Conditions set forth herein : these changes will take effect from the date of publication on the Site.
Customer Service guarantees complete pre and post sales assistance. You can contact us by phone via Whatsapp message at the following number 327-0243671.
The order submitted by the Customer has contractual proposal and involves the full knowledge and full acceptance of these Terms and Conditions.
This has been correctly received the proposal is confirmed by the Customer Ninalilou with an automatic response sent to the email address of the customer . The automatic email confirmation only correct reception of the proposal. The confirmation message will indicate the ‘ Order Number’, to be used in any subsequent communication with Ninalilou.
Each order is visible from the customer in their own personal area of the Site as soon as the order is processed , the data contained within the staff will be updated. Each Purchase Agreement entered into between Ninalilou and the Customer shall be concluded with the acceptance of the order by Ninalilou . Ninalilou has the right to accept or reject , in its sole discretion , the order submitted by the Customer , the latter will not be able to claim or rights of any kind , for any reason , including compensation in the event of non-acceptance of the order. The order is accepted by Ninalilou if , within 48 hours of the order, the customer does not receive other communications. In the event of non-acceptance will Ninalilou to give notice to the customer by e-mail. The order can be canceled, upon written notice, within 24 hours following its creation.
By placing an order the customer declares to have read all the information provided to him during the purchase process, and accept the terms and conditions and payment arrangements described below.
PRICES OF PRODUCTS – DELIVERY CHARGES – AVAILABILITY OF PRODUCTS
All product prices are clearly indicated on the Site and are inclusive of VAT . They do not include any other taxes, levies or duties placed by the relevant legislation applicable in the case of imports. In this case the customer will be required to clear the goods by paying the duties and taxes which may be payable in the country of import.
Prices and availability of products shown on the Site are subject to change at any time and without notice , provided that , limited to orders being accepted or already accepted by Ninalilou will apply the conditions of sale in force at the time of the order by the customer.
The availability indicated in the product information sheets is not updated in real time, in case they occur several visits to the site , the actual availability of individual products may vary considerably during the same day according to the instructions given on the Site by virtue of these variables Ninalilou does not guarantee , therefore , the certainty of immediate fulfillment of the delivery of products purchased and available as indicated on the Site and therefore it will in no event be liable for any delays in delivery.
If the delivery of the product ordered is delayed with respect to the delivery times indicated on the Site before order, Ninalilou agrees to immediately notify the customer via a mail message . The cost of each shipment , the amount of which will vary according to the mode of delivery and payment as well as the country of destination and the total amount of the order, is added to the total price of each purchase and is clearly stated and communicated to the customer before the conclusion of the Purchase Agreement within the Site
The visual representation of the products on the Website, if available , usually corresponds to the photographic image of the same products and has the sole purpose of presenting them to the sale, without any warranty or commitment on the part of Ninalilou , about the exact correspondence of the image depicted on the Site with the actual product (with particular reference to the actual size and / or chromatic aspects of the products).
Shipping costs are € 10,00 in Italian territory and € 40,00 in foreign countries (out of Italy).
The Consumer has the possibility to return the goods within 7 days and will be RIGHT TO A VOUCHER WITHOUT TIME LIMIT to spend in our official e-commerce.
To exercise the right of withdrawal, it is necessary that:
-the customer expresses the will to exercise the right of withdrawal;
-the purchased goods are intact and returned in their original packaging;
-the product is returned within the times and in the manner described above.
The delivery costs are charged to the customer.
Once the goods arrive at our warehouse, they will be examined to check for any damage not caused by transport. After checking the integrity of the goods, we will communicate the voucher.
The voucher concerns the price of the product excluding shipping costs* incurred by the customer.
Ninalilou is not responsible in any way in case of damage or theft / loss of products returned by uninsured shipments.
For CUSTOM-MADE- CUSTOMIZED goods or if the website says AVAILABLE IN TOT DAYS (therefore products produced at the time of the order), the change is not made as it is considered among the MADE TO MEASURE products.
Flair S.p.a – Via Alliaria, 2 – “La Ciarulla” artisan area – 47899 Serravalle (R.S.M.)
If the right of withdrawal has been correctly exercised, the return of the goods must take place at the latest within 30 days from the date of receipt of the goods.
In case of damage to the goods during transport, Flair Spa will notify the customer of the incident (within 5 working days from receipt of the goods), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the good (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal. Flair S.p.a is not responsible in any way for.
*The costs of returning the products are charged to the customer and the shipping is under the full responsibility of the customer. Shipping costs included transport, customs documents and any duties and taxes which may be payable in the country of import.